My Trust Medical, operating at MyTrustMedical.com, is a real telehealth company that provides doctor’s notes for short work or school absences without a video visit. A licensed physician reviews an online form and, if approved, issues a signed note within minutes. The company is a registered business with a physical address, named providers, and a money back guarantee, which puts it a step above the throwaway PDF generators that promise instant notes with no medical review at all.
Before anything else: this service is built for brief, minor situations such as a cold, the flu, a minor injury, or a routine appointment. It is not a substitute for real medical care. If you are seriously ill, in pain that will not let up, or dealing with anything that feels urgent, call your own doctor, go to urgent care, or get emergency help instead of ordering an online note.
What Is My Trust Medical
My Trust Medical is run by Medical Connect LLC, based in Newark, Delaware. The company offers two separate products. The first and better known is a standard doctor’s note for simple absences of one to five days. The second, called Medical Leave Certification, covers bigger requests such as FMLA paperwork, state paid family leave, short term disability, state disability insurance, and ADA workplace accommodations. That second product involves an actual live evaluation rather than a form only review, since those programs require more than a brief note.
The company says it has worked with more than 150,000 patients across the United States and lists several named, credentialed providers on its site, including board certified physicians and nurse practitioners in specialties such as emergency medicine and family medicine.
How the Process Works
Getting a standard doctor’s note takes three steps. First, you fill out an intake form that asks about your symptoms, your job or school situation, and how many days off you need. Trust Medical says this takes about three minutes. Second, a licensed provider reviews your answers. There is no video call or phone conversation required for this product, a point the company states plainly on its site. Third, if the provider approves your request, you receive a signed note by email, typically within about ten minutes during business hours (8am to 8pm Eastern, seven days a week). Requests submitted outside those hours are handled the next business day.
Each note includes a digital signature, a watermark or authentication code, the provider’s name, license, and contact information, the dates you were seen and are cleared to return, and a general reason for the absence without disclosing private medical details. Employers or schools can call a verification line during business hours to confirm a note is real.
What It Costs
As of this writing, My Trust Medical lists its standard note at $34.99, discounted from a regular price of $49.99 as part of what the site calls a limited time offer. That is usually cheaper than a typical insurance copay for an office visit. My Trust Medical does not bill insurance directly. Instead, it provides a receipt, sometimes called a superbill, that you can submit to your own insurer for possible reimbursement. Pricing and discounts on services like this tend to shift over time, so treat the figure above as a starting point and confirm the current price on the official site before you order.
Is My Trust Medical Legitimate
This is really the question behind the search, so it deserves a direct answer. Based on what is publicly available, My Trust Medical appears to be a genuine, operating business rather than a scam. It is registered under a named LLC, lists a street address and phone number, names its providers with verifiable credentials, and backs its notes with a refund if your
My Trust Medical itself warns against
employer or school rejects one. Asynchronous telehealth, where a licensed clinician reviews your case without a live call, is a legally recognized form of care in most states, not a shortcut around the law. What is illegal is forging a note yourself or asking someone without a license to write one, something My Trust Medical itself warns against.
That said, being a legitimate company is not the same as a guarantee that every employer will treat the note exactly like one from your own doctor. Some workplaces have stricter documentation policies, and a note based only on a written form, with no live exam, will always carry less weight than one from an in person visit. Independent, verified reviews for this specific service are also still fairly limited online compared with larger telehealth brands, so it is worth checking current ratings on a site such as Trustpilot or the Better Business Bureau before you pay, especially if you are ordering for the first time.
What You Get With Your Note
A completed My Trust Medical note is meant to include everything an HR department typically asks for:
- The provider’s name, credentials, and license information
- The date of the evaluation
- How many days you are excused and your return to work date
- A brief, general reason for the absence that protects your privacy
- The provider’s signature and a tamper resistant watermark or authentication code
- Contact information employers can use to verify the note
The company also says minor fixes, like correcting a date, are made free of charge, though a provider cannot add information that was not part of the original evaluation.
Strengths and Limitations
What works in its favor: notes typically arrive fast, pricing is published upfront with no hidden subscription, the refund policy gives you a way out if a note is rejected, and live phone support is available for both patients and employers during business hours.
Where it falls short: there is no live exam, so anything more complicated than a brief, obvious illness is better handled by an actual visit, where a provider can ask follow up questions and catch something a form might miss. The standard note tops out at five days. It will not cover an extended absence, a chronic condition, or a true emergency. Insurance is not billed directly, so you are paying out of pocket upfront even if you later seek reimbursement. And because the asynchronous note category is relatively new, the pool of independent user reviews is thinner than it is for long established telehealth providers, which makes your own quick check of current ratings worthwhile.
My Trust Medical Versus Other Options
Compared with an in person visit to your own doctor or an urgent care clinic, My Trust Medical is faster and usually cheaper up front, but it skips the physical exam and the chance to build an ongoing relationship with a provider who knows your history. That trade off is reasonable for something minor and becomes a worse idea the more serious your symptoms are.
Compared with live video telehealth services such as Teladoc or Amwell, My Trust Medical is generally cheaper and quicker because there is no appointment to schedule, though you also do not get to speak with a clinician directly or ask questions in real time.
Compared with other asynchronous doctor’s note providers, which have become a small but growing category online, My Trust Medical is one option among several rather than the only one. If turnaround time, price, or a specific guarantee matters most to you, it is worth comparing a couple of these services side by side before you commit.
Who This Service Fits
My Trust Medical is a reasonable choice if you are an otherwise healthy adult dealing with a brief, straightforward illness or injury, need documentation fast, and do not require your insurance to be billed directly.
It is probably not the right choice if your symptoms feel serious or unclear, if you need more than five days off, if you are pursuing FMLA, disability, or a workplace accommodation through the basic note product rather than their dedicated leave certification service, or if you would rather build a relationship with a provider who knows your medical history over time.
